Update: If you are urgently seeking an iPhone glass repair specialist, see my post on where to repair iPhone.
I went to the Apple Store in Miami today to get a replacement iPhone after my iPhone glass cracked when I dropped it on my wood floor.
Read about my iPhone glass repair experience below:
Since I read on the iPhone warranty that “service may not be available if your iPhone has been damaged due to accident or abuse,” I was expecting that the iPhone glass repair would cost me and that I would not get a free replacement.
iPhone Glass Repair Cost
I was right. Despite my pleas, both the tech support rep and a manager insisted that the warranty would not cover any physical damage and that I would have to cover the cost of the iPhone glass repair myself.So I reluctantly handed over $250 big ones — an act I’m hoping to soon forget — to get myself a replacement iPhone.
Apple’s repair fee for the iPhone is much too high, in my opinion. I feel that charging $250 for something that probably costs $10 or $20 to fix is taking advantage of customers.
Apple knows that once I’ve paid the hefty price for an iPhone, I’m not likely to leave it damaged and buy a competitor’s phone, especially when there are few phones out there that can offer the same user experience. They could probably charge an iPhone glass repair fee of $400, the price of a new iPhone, and people would still pay up.
So I went home and tried to forget about the arm and the leg I’d just given to Apple in exchange for a new iPhone. Then, as I was importing my backed up contacts from iTunes and upgrading to firmware version 1.1.3, I noticed a significant discoloration on the chrome that I had missed before.
Had the iPhone replacement cost me $50, I would have disregarded the smudge, but for $250 I refused to settle for a new iPhone that was anything less than perfect. So, irritated, I drove back to the Apple Store and explained this to a manager.
Although he was nice, he tried to explain to me that certain defects are “within spec,” and that I might be out of luck.
He said, “for example, if a pixel on the screen is out, that would be within spec and we wouldn’t be required to replace it.” In other words, “if we give you a damaged product, it’s not our fault.”
I refused to accept such a nonsense policy, so the manager agreed to put me on standby so that I could talk to a tech support rep at the Genius bar. Once I was called up, the tech support employee replaced my phone without hesitation.
Now I’ve finally got a clean, functioning iPhone. Next week, I’m ordering myself a case so that this doesn’t happen again. Have you ever had to deal with a cracked iPhone screen? Did you have any luck with an iPhone glass repair service other than Apple’s?
0 comments:
Post a Comment